Customer service

Ordering and delivery

Orders within the Netherlands wil be shipped for free on orders over €35. The orders will be shipped in a letter box sized package, so you don't have to stay home for them. Shipping costs are:

  • Within the Netherlands: €4,00
  • Australia € 21.82 - Belgium € 8.75 - Canada € 21.82 - China € 21.82 - Denmark € 14.00 - Germany € 9.00 - Estonia € 22.00 - Finland € 18.25 - France € 13.75 - Greece € 26.50 - Ireland € 18.25 - Iceland € 15.57 - India € 21.82 - Italy € 14.75 - Latvia € 21.82 - Lithuania € 26.40 - Luxembourg € 11, 50 - Morocco € 24.30 - New Zealand € 24.30 - Norway € 19.47 - Austria € 14.00 - Pakistan € 21.82 - Poland € 19.25 - Portugal € 17.50 - Russia € 21.82 - Spain € 15, 50 - Czech Republic € 16.50 - Turkey € 15.57 - United Kingdom € 11.75 - United States € 21.82 - Sweden € 19.50 - Switzerland € 15.57

    Is your country not listed? Let me know!

After placing your order you will automatically receive an email to confirm your order. If you haven't received this, check your spam folder. Still no luck? Than get in touch.

Your order will be shipped within 3 working days after ordering. You will get an email than confirms the shipping and you will receive a track and trace code.

Complaints and returns

If you have a complaint, please let me know. It is very important to me that you are happy with the products and service I provide and I will do my best to solve problems whenever I can.

As a customer you have the right to return your order within 2 weeks after you receive it. The paint has to be absulotely unused though. If you want to return you order, than let me know by email or phone and I’ll send you a returnform you can send with your package. When I have received your return order, you will get a notice and I will return your payment, including shipping costs. The costs for shipping your order back to me are on your account.

© 2019 - 2020 Kaia Natural Watercolor | sitemap | rss | ecommerce software - powered by MyOnlineStore